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integrated Captcha is not showing, it shows image missing

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08 Jul 2019 18:14 #1 by Akkawi
Hello,
I am trying to use the integrated captcha becuase the google captcha is damaging the seo rate, but when i activate it, the numbers image is missing! how can i solve this, i am using the latest version of fox contact.

it is now deactivated from y account

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10 Jul 2019 06:05 #2 by Akkawi
this is the error i am getting how can i solve that?

https://waxitbonn.de/component/foxcontact/task/captcha.generate/uid/m150/uniqueid/00000000 500

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14 Jul 2019 21:43 - 14 Jul 2019 21:43 #3 by Demis [Fox-Labs]
Replied by Demis [Fox-Labs] on topic integrated Captcha is not showing, it shows image missing
The URL you mentioned is the SEF version of the real CAPTCHA URL.
If you take a look to the non-SEF version of the same URL, it returns the CAPTCHA image as expected:
https://waxitbonn.de/index.php?option=com_foxcontact&task=captcha.generate&uid=m150&uniqueid=00000000
I have to deduce that it is not a problem generating the image, but i't a problem with the URL parsing instead.
To be sure, I've tested your site with the Joomla Users component, and I got the same problem:
The non-SEF URL works
https://waxitbonn.de/index.php?option=com_users
While the related SEF URL returns HTTP 500 (Internal Server Error).
https://waxitbonn.de/component/users
This kind of problems is often caused by a bad configuration on customer's server, or a weird security policy.
If you have modified your .htaccess file (either you by hand or any third party security extension) please restore the original one provided by Joomla.

If the problem persists, and you can count on the collaboration of your hosting provider, you can ask them the reason behind this error (Remember that this error does not affect only Fox Contact, but also any Joomla standard component as well).

Otherwise, you can try Fox Contact on a different hosting provider. I'm sure that the problem won't happen again.

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