× Support requests and general discussions

Integrated Captcha- 500 (Internal Server Error)

11 Jan 2019 11:37 #1 by Akkawi
I am getting this error whn activating the integrated captcha, can you please help me solving this



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25 Mar 2019 09:01 - 02 May 2019 17:03 #2 by warnerbeck
Replied by warnerbeck on topic Integrated Captcha- 500 (Internal Server Error)
This error means there is a problem on the server side. A Server Error can be caused by any number of things from uploading the incorrect file to as bug in a piece of code. This error response is a generic "catch-all" response. The web server is telling you that something went wrong, but it's not sure exactly what that is. If you have root access, you should review your web server's error logs to get more information about this. If you are using shared hosting plan, you should contact your host to get more information. The best way to debug the error depends upon the server and what's actually running at the time. Consider some debugging tips to help diagnose and fix common causes of this problem.

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02 May 2019 17:36 - 02 May 2019 17:36 #3 by Demis [Fox-Labs]
Replied by Demis [Fox-Labs] on topic Integrated Captcha- 500 (Internal Server Error)
The most common causes of CAPTCHA internal errors are described here , but they are basically due to server misconfiguration.

Anyway, having seen your website, it seems that your hosting provider solved the problem in the meantime. I know that the current form does not include the CAPTCHA field, but testing your CAPTCHA image capabilities got a successful result.

We have renewed Fox Contact with a next-generation anti spam system, integrated in the 3.9 series. If you update it, there is no need to put any CAPTCHA or Google reCAPTCHA at all.

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05 Oct 2020 08:03 #4 by eltonjorn
Replied by eltonjorn on topic Integrated Captcha- 500 (Internal Server Error)
This is a ‘catch-all’ error generated by the Web server. The first thing you need to know about an "Internal Server Error" is that the error can only be resolved by fixes to the Web server software. It is not a client-side problem meaning that the problem is not with your browser, your computer, or your internet connection. 500 Internal Server Error response code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request. However, there are often ways to quickly get around the problem:

# Very commonly, incorrect permissions on a file or folder that contains one of the scripts causes this this error.
# Reload your browser (press F5) or try with another one. The chances that the page will load when you refresh your browser are low, but still, it’s worth giving it a try.
# Try to clear your browser cache. If the page that shows 500 error is cached, after the cache is cleared, the browser will request a new version of the page.
# Come back later. The webmaster may fix the server issue in the meantime.
# A Coding Error in .htaccess. While not as common, be sure to check that your site's .htaccess file is properly structured.
# Contact the website owners. The last remaining option is to get in touch with the person responsible for maintaining the website.


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