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Spam blocked - Problems with new version

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20 Mar 2019 12:20 #11 by Demis [Fox-Labs]
Replied by Demis [Fox-Labs] on topic Spam blocked - Problems with new version
Yes, there is.
We've found that in all cases the problem was due the Joomla template in use.

Please provide the URL of your website. A first hand look at the page will tell us several aspects which are important when it comes to explanations, instructions or troubleshooting.

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20 Mar 2019 14:26 #12 by cityboard
Replied by cityboard on topic Spam blocked - Problems with new version
example:
https://www.sportsgroup.pl/obozy-tenisowe/letni-oboz-tenisowy-prostejov

Current version of the contact form 3.9.3 (works correctly)
Joomla 3.9.4
Template: Flex
SP PageBuilder Pro 3.3.8

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22 Mar 2019 13:28 #13 by Demis [Fox-Labs]
Replied by Demis [Fox-Labs] on topic Spam blocked - Problems with new version
The problem was caused by two independent problems in some third party templates.
A workaround has been implemented in Fox Contact 3.9.8, which you are encouraged to download and install.
In some cases (for example in case of Flex template) just updating Fox Contact will solve the problem.
In other cases, once updated, Fox Contact will guide you to the solution, by suggesting the appropriate action.

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25 Mar 2019 22:42 #14 by francesco
Replied by francesco on topic Spam blocked - Problems with new version
From the 394 to 397 there has been this problem?
How can Is possibile?
I cant receive Any email for upgrade component and into Joomla backend nothing to tell me that there Is new release.
If tonight didn't navigate into this forum i never discover this problem.
But the BIG problem i think Is that nothing advise ti us (your clients) about new release.
This Is a very problem to solve!!!!!!!!!!

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26 Mar 2019 10:32 #15 by Demis [Fox-Labs]
Replied by Demis [Fox-Labs] on topic Spam blocked - Problems with new version
Francesco,
as mentioned above, we had only 3 cases, and all of them was caused by crap templates.
The new release has been modified in order to detect such crap templates and notify about the problem.
Anyway, this problem should not affect you, unless you are using those templates specifically.
Did you experience this problem on your website?

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Ciao Francesco,
come accennato nella discussione, abbiamo avuto solo 3 segnalazioni, e i tutti e te i casi il problema era provocato da de template-spazzatura.
La nuova versione è stata modificata per individuare questi template-spazzatura e avvisare l'utente del problema.
In ogni caso, questo problema su di te non dovrebbe avere nessuna ripercussione, a meno che tu non stia usando specificatamente quei template.
Hai riscontrato questo problema sul tuo sito?

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26 Mar 2019 10:41 #16 by francesco
Replied by francesco on topic Spam blocked - Problems with new version
Yes,

i have updated the component yesterday night after that i have seen this post.
So i have joomla 3.9.4 and fox 3.9.8


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Filtro antispam abilitato
FAtemi sapere quanto prima

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26 Mar 2019 11:09 #17 by Demis [Fox-Labs]
Replied by Demis [Fox-Labs] on topic Spam blocked - Problems with new version
OK Francesco,
ti chiedo scusa ma non avevo capito che stai effettivamente riscontrando questo problema su tuo sito.

Il filtro anti spam di Fox Contact ha bisogno di un ambiente JavaScript funzionante, e nel tuo caso invece, o il template o una qualche altra estensione, sta provocando gravi errori JavaScript che puoi vedere nella console del tuo browser, e questo impedisce a Joomla di funzionare come dovrebbe.

Siccome non so quale versione tu hai di Fox Contact su questo sito (labottegadelfalegname.org) ti chiedo come prima cosa di aggiornare all'ultima disponibile (ora 3.9.8) e di disabilitare l'anti spam nelle opzioni del form, in modo da ripristinare le funzionalità di ricezione.

Poi quando hai fatto per favore mi fai sapere, così cerchiamo di capire cosa sta succedendo nel tuo caso.
Ti chiedo scusa per il disagio.

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26 Mar 2019 11:11 #18 by Demis [Fox-Labs]
Replied by Demis [Fox-Labs] on topic Spam blocked - Problems with new version
Inoltre mentre stavo cercando di effettuare le verifiche, sono stato bloccato definitivamente dal tuo Admin Tools.
Se mi puoi sbloccare gentilmente, l'IP è 37.160.72.72.

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26 Mar 2019 11:14 #19 by francesco
Replied by francesco on topic Spam blocked - Problems with new version
Ho Fox ultimo versione
Jch installato...cosa bisogna escludere da jch?

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26 Mar 2019 11:39 #20 by Demis [Fox-Labs]
Replied by Demis [Fox-Labs] on topic Spam blocked - Problems with new version
In generale JCH, se si comporta bene, ovvero se mantiene l'ordine di inclusione dei Javascript, non dovrebbe creare problemi.
Dovresti come prima cosa ritornare sulla modifica dei tuoi form (voci di menu o moduli a seconda di come li hai creati). Li cerca la linguetta "Security" e disabilita provvisoriamente l'antispam.
Poi fammi sapere quando hai fatto che cerchiamo la causa.

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